Important Information: East Finchley Flowers Online Delivery Terms

East Finchley Flowers Terms & Conditions for Online Flower Delivery

Introduction

Welcome to East Finchley Flowers! Please read these Terms & Conditions carefully before placing your order. By purchasing from us, you agree to be bound by these terms, which govern your use of our online shop and flower delivery services across East Finchley and surrounding neighbourhoods. These terms are designed to provide clarity about our order process, payment arrangements, cancellations, liability, and compliance under UK law, ensuring a smooth experience for all our valued customers.

Scope of These Terms

These Terms & Conditions apply to all online flower delivery orders placed with East Finchley Flowers via our website, including customers residing in or ordering flowers for delivery to East Finchley and adjacent areas. By complying with these terms, we are better able to uphold our commitment to quality, reliable service, and legal compliance.

Order Process

Our ordering process is straightforward and user-friendly, optimised for a seamless online experience. Customers can select from our carefully crafted bouquets and arrangements, available for delivery in East Finchley and surrounding regions. The following steps outline our standard order procedure:

Product Selection: Browse our range of floral products and select your desired item(s). Each product listing details the types of flowers, bouquet size, and any customisable features.
Adding to Basket: Once you’ve selected the flowers, add them to your basket. You may continue shopping or proceed to checkout.
Personalisation: Add any personal message for a gift card and review delivery preferences, such as scheduled date and special instructions for the recipient in East Finchley or nearby.
Checkout: At checkout, you will need to provide the recipient’s full delivery address, your contact details, and an accurate delivery postcode.
Order Confirmation: Carefully review your order before submitting. Once the order is placed, a confirmation page will be displayed, and you will receive an email summarising your order details. Please retain this confirmation for your records.
Order Acceptance: All orders are subject to acceptance. Acceptance occurs when you receive an email confirming that your order is being processed for dispatch. If we are unable to fulfil your order, due to availability or other circumstances, we will contact you as soon as possible to discuss alternatives or arrange a full refund.

For all orders for flower delivery in East Finchley and nearby areas, please ensure that submitted information is complete and accurate. Any errors in delivery address or contact information may result in delays or unsuccessful delivery attempts, for which we cannot accept responsibility.

Payment Terms

East Finchley Flowers accepts payment via secure online methods at the point of order. Accepted payment options usually include major credit or debit cards. Full payment is required before we process your order or arrange delivery. Our payment system uses secure encryption to protect your details, ensuring a safe and confidential transaction.

Prices are clearly displayed in GBP and include VAT where applicable. Delivery charges, if any, will be shown at checkout prior to payment. Variations in prices may occur due to seasonal flower availability or promotions; please check before confirming your order.

If your payment is unsuccessful, your order will not be processed and you will be notified. You are responsible for ensuring sufficient funds are available and that your payment details are correct.

Changes & Cancellations

We understand that plans can change. You may modify or cancel your order for flower delivery in East Finchley provided you contact us prior to 12pm (midday) on the day before the scheduled delivery. Requests made after this cut-off may not be accepted, especially if your order has already been prepared or dispatched.

To request a change or cancellation, notify us as soon as possible with your order details and the adjustment or cancellation you require. If cancellation is accepted within the allowable period, we will issue a full refund via your original payment method. For changes to orders, we will confirm feasibility and any changes in pricing or delivery, if relevant.

Please note that orders containing bespoke arrangements or customised items may not be eligible for cancellation once these items have been created.

Delivery Policy

Our flower delivery service covers East Finchley and surrounding areas as specified on our website. Standard delivery days and times are detailed during the checkout process. We strive to deliver within your chosen window, but please note that all delivery times are estimates only and cannot be guaranteed.

It is your responsibility to provide accurate recipient details and to ensure someone is available to accept the delivery. If no one is present at the delivery address, we may leave the flowers in a safe place or with a neighbour, depending on local policies and your instructions. If neither option is available, we will leave a notification for the recipient to arrange redelivery or collection where possible.

In the unlikely event of a failed delivery due to inaccurate information or recipient unavailability, you may be charged for an additional delivery attempt. Flowers are perishable goods, and East Finchley Flowers is not liable for failed deliveries arising from customer error or delayed retrieval by the recipient.

Product Availability and Substitutions

Our flowers are subject to availability. On rare occasions, it may be necessary to substitute certain flowers or foliage within your chosen arrangement. Any substitutions will be of equal or greater value and as close as possible to the original design, in line with our commitment to quality. If a major substitution is required, we will contact you to discuss options or obtain your approval where practical.

Quality, Returns, and Refunds

East Finchley Flowers is dedicated to delivering high-quality blooms. If, for any reason, you are not satisfied with your flower delivery, please contact us within 24 hours of receipt. Photographic evidence may be required to assess the issue. Upon review, we may offer a replacement or refund, depending on circumstances and at our discretion.

As flowers are perishable, returns are only accepted in cases of significant product faults or errors. Refunds are generally processed within 5-7 working days and issued to the original payment method.

Customer Responsibilities

It is important that recipients follow care instructions provided with the flowers to preserve their quality and longevity. East Finchley Flowers cannot be held responsible for poor results arising from lack of proper care or handling once the flowers have been delivered.

Liability

To the extent permitted by UK law, East Finchley Flowers does not accept liability for any indirect losses, loss of enjoyment, or consequential loss that may result from using our site, service interruptions, or from delays or failures in delivery. Our total liability in relation to any order shall not exceed the total price paid for that specific order.

Nothing in these Terms & Conditions will limit or exclude our liability for death or personal injury resulting from negligence, or for fraud or fraudulent misrepresentation, or any liability which cannot be limited or excluded under UK law.

Force Majeure

East Finchley Flowers will not be liable for any failure to perform, or delay in performance of, our obligations caused by events outside our reasonable control, including but not limited to natural disasters, adverse weather conditions, strikes, transport disruptions, or epidemics.

Personal Data and Privacy

East Finchley Flowers is committed to protecting your privacy and personal information. All data is processed lawfully and in accordance with UK data protection legislation. Please refer to our Privacy Policy for further details on how we collect, use, and safeguard your information and your rights under UK data protection law.

Governing Law

These Terms & Conditions, and any contract between you and East Finchley Flowers, are governed by and interpreted in accordance with the laws of England and Wales. Any disputes arising in connection with these terms shall be subject to the exclusive jurisdiction of the English courts.

Severance

If any part of these Terms & Conditions is found to be invalid or unenforceable by a court, it will not affect the remainder of the terms, which will continue in full force and effect.

Amendments to These Terms

East Finchley Flowers reserves the right to amend these Terms & Conditions at any time. Updates will be posted on our website, with revised terms effective immediately upon publication. Please review these terms regularly to ensure you are aware of any changes before you place your order.

Contact Information

If you have any questions about these Terms & Conditions, or require clarification regarding online flower delivery in East Finchley and surrounding areas, please reach out to us using the contact details provided on our website. Our team is here to assist and ensure your experience with East Finchley Flowers is enjoyable and hassle-free.

These Terms & Conditions govern your relationship with East Finchley Flowers for online flower orders delivered to East Finchley and neighbouring areas. By placing an order, you confirm you have read, understood and accepted these terms.