Returns, Refunds & Complaints at East Finchley Flowers
Fresh Flowers Guarantee in East Finchley
As a trusted local florist in East Finchley, East Finchley Flowers is dedicated to delivering beautiful, fresh floral arrangements to homes and businesses in our community. Our fresh flowers guarantee means your bouquets and arrangements, prepared daily by our skilled florists, arrive vibrant and at their peak.
We understand how important it is for flowers to both look and feel fresh on arrival. That’s why we carefully source blooms and transport them with care, ensuring you and your loved ones always enjoy the highest quality displays in East Finchley and nearby areas.
Damaged-on-Arrival Policy
Your satisfaction is our priority. In the unlikely event that your flowers arrive damaged or not in the expected condition, please contact us within 24 hours of delivery. We kindly request you provide a clear photograph of the item as it arrived, including any packaging if it helps us assess the issue. This assists us in resolving the situation as efficiently as possible, ensuring you receive flowers that meet our high standards.
Freshness Window & Quality Assurance
East Finchley Flowers promises that your flowers will remain fresh and beautiful for a minimum of five days from delivery, provided they are cared for as recommended in our flower care instructions. If your flowers do not meet this standard—for example, if they wilt prematurely or show signs of poor freshness within this window—please let us know within five days of receipt. We stand by our fresh flowers guarantee for all our local deliveries.
Refund and Replacement Options
Your peace of mind is important to us. If you receive flowers that are damaged or do not meet our freshness promise, you may be eligible for one of the following options:
- Replacement: We will arrange for a fresh replacement bouquet or arrangement, delivered as soon as possible to the original address.
- Refund: In cases where a replacement is not suitable, we are happy to offer a full or partial refund, depending on the circumstances and the extent of the issue.
To request a refund or replacement, please notify us promptly with your order details, a description of the problem, and a supporting photograph. We aim to resolve all claims fairly and promptly, reflecting our commitment as East Finchley’s trusted local florist.
Complaints Process
If you are dissatisfied with any aspect of your experience with East Finchley Flowers, please let us know. We value honest feedback—it helps us improve our service to the East Finchley community. To submit a complaint:
- Contact us as soon as possible with full details of your concern. Please include your order number and a description of the issue.
- We will acknowledge your complaint within one working day and start investigating immediately.
- Our customer service team will work with you to resolve your concern fairly. We aim to provide a final response within three working days of receiving your complaint.
Your satisfaction and trust are the foundation of our reputation in East Finchley as a reliable neighbourhood florist. We are proud to serve local households and businesses, and we are always here to put things right if your experience falls short of our high standards.
Your Local Florist, Your Guarantee
At East Finchley Flowers, we believe that every delivery should spark joy. Thank you for choosing us to brighten your space with the freshest flowers. If ever you have questions regarding returns, refunds, or complaints, please reach out—your confidence means everything to us.
